Where can I view my old betting history or transaction records?

After logging into your LeJackpot account, click the profile icon in the top-right corner. From the dropdown menu, select "Account History" or "Transaction History". You'll find two separate tabs — one showing all deposit and withdrawal records, and another with your betting and gaming history. You can filter by date range: last 7 days, 30 days, or a custom range. Click any record to view its full details. You can also download your history in CSV format if needed.

What are the ways to contact LeJackpot for support, and when are they available?

LeJackpot's customer support is available 24 hours a day, 7 days a week. There are three main ways to reach us. First, Live Chat — click the green chat button at the bottom-right corner of the website for an instant response, typically within 2–5 minutes. This is the fastest option. Second, Email — write to support@lejackpot.app with your details and expect a reply within 2–6 hours, or up to 24 hours for more complex issues. Third, the FAQ section — many common questions are already answered on the /faq page, so check there first to save time. You can communicate in Bangla — our support team is Bangla-speaking.

lejackpot | Privacy Policy – How We Protect Your Data

01Introduction

At LeJackpot (lejackpot.app), we have always placed the highest value on our users' privacy. This Privacy Policy ("Policy") explains what information we collect when you use our website or application, how we use it, and how we keep it secure.

This policy has been developed in accordance with the European Union's General Data Protection Regulation (GDPR), international gaming regulatory guidelines, and the best interests of our users. By using LeJackpot, you agree to the terms of this policy.

If anything in this policy is unclear or you have questions about your data support@lejackpot.app. We aim to respond within 24 hours.

02What types of information do we collect?

LeJackpot collects two main categories of data — information you provide directly, and information collected automatically through your use of the platform.

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email, mobile number, address	Account Communication & Verification
Financial Information	BKash/Nagad number, bank details, transaction history	Payment Processing & Fraud Prevention
Technical Information	IP address, device information, browser type	Security & Platform Improvement
Usage Data	Gaming history, betting patterns, login logs	Service Improvement & Personalization

We never store your full card number or banking password. Sensitive payment information is processed exclusively through encrypted gateways.

03How We Collect Your Information

Here's how LeJackpot collects your information:

Direct Registration: Information you provide when creating your account.
KYC Process: Documents submitted for identity and address verification.
Transaction Records: Automatic logs of deposits, withdrawals, and gaming activity.
Cookies & Tracking: Used to analyze your browsing behavior on the website.
Support Contact: Information provided when contacting us via chat, email, or phone.
Third-Party Sources: Information received from payment gateways or identity verification services.

04How Do We Use This Information?

LeJackpot uses collected data solely for legitimate and necessary purposes. We never sell your information or use it for any unauthorized purpose under any circumstances.

Account Management: Account registration, login security, and identity verification.
Payment Processing: Processing deposits and withdrawals securely.
Fraud Prevention: Detecting and preventing suspicious activity.
Service Improvement: Analytics to improve and enhance the user experience.
Personalized Offers: Showing you relevant promotions based on your preferences.
Legal Obligation: Supplying required information to regulatory authorities.
Responsible Gaming: Identifying at-risk players and providing them with the necessary support.

LeJackpot never sells your data to advertisers. You can opt out of marketing emails at any time.

05Sharing Information with Third Parties

LeJackpot never shares your personal data freely or for commercial purposes. However, limited sharing may occur in the following circumstances:

Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
KYC Provider: Licensed third-party services used for identity verification.
Legal Authorities: When required by a valid court order or regulatory authority.
Technology Service Providers: Cloud hosting and server service providers — bound by strict confidentiality agreements.

All third-party agreements explicitly state that they may not use your data beyond what LeJackpot authorizes.

06Security Measures

LeJackpot uses industry-leading technology to keep your data secure:

SSL/TLS Encryption

All data transfers on the website are secured with 256-bit SSL encryption — the same standard used by banks.

Two-Factor Authentication (2FA)

OTP verification at login — even if someone knows your password, they cannot access your account without your phone.

Encrypted Database

All personal and financial data stored on our servers is kept in encrypted form.

24/7 Security Monitoring

Automated systems and human teams work together around the clock to monitor suspicious activity.

Your password should be known only to you. LeJackpot will never ask for your password via email or phone. Anyone who does is attempting fraud — please report it to us immediately.

07How Long Is Your Data Retained?

LeJackpot does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

Account Information: For as long as your account is active, and up to 5 years after closure.
Transaction Records: Up to 7 years where required by law.
KYC Documents: 5 years after account closure (in compliance with AML regulations).
Gaming Logs: 2 years for security and dispute resolution.
Cookie Data: 30 days to 12 months, depending on the type of cookie.

Once legal obligations have been met, your data is securely deleted or anonymized.

08Your Rights

Under GDPR and international data protection laws, you have the following rights:

Right to Access

You may request to know what information we hold about you.

Right to Rectification

Request corrections to any inaccurate or outdated information.

Right to Erasure

Request account closure and deletion of your data.

Right to Restriction of Processing

Request that processing of your data be restricted in certain circumstances.

Right to Data Portability

You can receive a copy of your data in a portable format.

Right to Object

Object to the use of your data for marketing or profiling.

To exercise any of your rights support@lejackpot.appSend your request to. We are required to respond within 30 days.

09Cookie Policy

Cookies are small text files stored in your browser. LeJackpot uses cookies to improve your experience and keep the platform running smoothly.

Optional cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

10Protection of Minors

LeJackpot is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Date of birth is verified at registration and confirmed through the KYC process. If an underage account is detected, it is immediately suspended and all associated data is securely deleted.

If you believe someone underage is using LeJackpot, please contact us immediately via support@lejackpot.app. Please let us know.

11Privacy Policy Updates

LeJackpot may update this Privacy Policy as needed. For any significant changes, registered users will be notified in advance via email.

Continuing to use the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page periodically — the "Last Updated" date at the top will always reflect the most recent revision.

12Privacy Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

Data Protection Email

support@lejackpot.app

Live Chat

the icon in the bottom-right corner of the website

Response Time

Usually within 24 hours, up to 30 days maximum

LeJackpot Privacy Policy

Data Collection

Use of Data

Data Sharing

Your Rights

Cookie Policy

Security